Version History
Here you can find the changelog of Fuze Mobile since it was posted on our website on 2016-12-24.
The latest version is 6.27.0 and it was updated on soft112.com on 05 March, 2024.
See below the changes in each version:
version 6.27.0
posted on 2024-02-12
- General bug fixes and improvements
version 6.22.0
posted on 2021-11-23
. Walkie-Talkie mode: have incoming audio played out loud as it comes in, even if Fuze Mobile is in the background, and just hold a button to reply. Easily replay any missed audio as well
. Call Queue Alert Setup: as a supervisor, set up and manage all alerts set up for the queues you manage, directly from your tablet
. Audio messages now have a more intuitive look
version 6.21.1
posted on 2021-10-28
- As a supervisor, you’ll be able to tell at a glance that a call is being recorded (and if the recording has been momentarily paused) by one of the agents on your list.
- General bug fixes and improvements
version 6.20.0
posted on 2021-09-29
* Instantly send audio messages: tap and hold to record, and optionally preview before hitting “send”.
* General bug fixes and improvements
version 6.19.0
posted on 2021-09-08
. Miscellaneous improvements and bug fixes
version 6.18.1
posted on 2021-08-09
. Swipe right on a message to reply to it directly in a 1-1 or group chat
. Supervisors can visualize contact center activity on a per-agent basis with new Your Agents and Watchlist views
. Improved echo handling in calls and meetings resulting from WebRTC upgrade
version 6.16.2
posted on 2021-06-18
.Users with their calendar connected to Fuze who have events containing meeting links from Zoom, Teams, GoogleMeet, GoToMeeting, or Webex can select that event to instantly launch that meeting link.
. Contact Center supervisors can now see the full range of alerts on Fuze Mobile for tablets with the addition of alerts in the Queue Details screen (Active agents, Average wait time, Calls waiting, Abandoned call rates, SLA, Agent idle time, Agent pause time, Agent talk time).
version 6.15.0
posted on 2021-05-10
. Contact Center supervisors can see alerts configured from Fuze Desktop/Web in the Manage Queues screen (Abandoned calls, Calls waiting, Average call wait, Active agents, SLA, Longest wait time)
. Badge appears on Contact Center tab when there’s one or more alerts
. Miscellaneous improvements and bug fixes
version 6.14.0
posted on 2021-04-15
. Added “What’s new” section to highlight new features and improvements within Fuze Mobile
. Contact Center supervisors can now search for specific queues and agents within the new Contact Center tab on Fuze Mobile for tablets
version 6.10.0
posted on 2020-12-21
-General improvements and bug fixes
version 6.9.0
posted on 2020-12-02
. Improved handling of Fuze Mobile when used on Samsung devices in DeX mode, including support for external cameras
. Other miscellaneous improvements and bug fixes
version 6.8.0
posted on 2020-10-29
- Reply to a specific message in a conversation
- Improvements to ensure incoming calls are served reliably
- Bug fixes and general improvements
version 6.7.1
posted on 2020-10-01
- Visual grouping for activities generated by the same user in a short period of time (e.g. calls, messages)
- Display prepended information in caller ID for users whose call flows include prepends
version 6.6.0
posted on 2020-09-01
- Added support for 20 additional fonts when sharing uploaded content in meetings
- General improvements and bug fixes
version 6.5.0
posted on 2020-08-13
. Call monitoring indicator for agents when their supervisors have joined a call or are whispering to the agent
. Miscellaneous improvements and bug fixes
version 6.4.2
posted on 2020-07-22
. See, accept, and ignore calls directed to members of your pickup group
. Option to share the DeX screen or the tablet screen in DeX mode on Samsung devices
. Change pause reason in agent call queues
. Fixed ringing issue with pickup group calls
. General fixes and improvements
version 6.4.1
posted on 2020-07-16
. See, accept, and ignore calls directed to members of your pickup group
. Option to share the DeX screen or the tablet screen in DeX mode on Samsung devices
. Change pause reason in agent call queues
. General fixes and improvements
version 6.3.2
posted on 2020-06-30
- Improve call reliability
version 6.3.1
posted on 2020-06-16
. Contact center agents can sign in, resume, pause and sign out of queues on the go from mobile
. Preventing smartwatches from automatically stealing audio and microphone
. When in Samsung DeX mode and screen sharing, default to sharing the DeX screen
. Pausing music and podcasts when answering a call
. Addressed issue with synchronizing O365 contacts
. Fixed issue answering a call when app is in background
. Fixed issue on Android 8 with hyperlinks and app hooks
. General fixes and improvements
version 6.2.0
posted on 2020-05-12
. Tablet multitasking in split screen and pop-up views
. General fixes and improvements
version 6.1.1
posted on 2020-04-17
. Fixed issue joining a meeting from an external link
version 6.0.2
posted on 2020-04-01
. General fixes and improvements
version 6.0.1
posted on 2020-03-23
. Fixed adding participants to a conference call
version 6.0.0
posted on 2020-03-16
. Chat reactions
. General fixes and improvements
version 5.16.2
posted on 2020-03-04
. Fixed crash when merging a new call with an active conference call
. Fixed issue with 'call first' transfer where one party is kept on hold
. Fixed issue with searching local phone contacts
version 5.16.1
posted on 2020-02-27
. Fixed call ringing issues and improved battery management in background
version 5.16.0
posted on 2020-02-11
. See meeting participant list
. Use the app in dark mode
. General bugs and improvements
version 5.14.0
posted on 2019-12-09
. Place and receive calls using up to 3 line appearances
. We grouped call history and voicemail list under a "Calling" tab
. General improvements and bug fixes
version 5.12.0
posted on 2019-10-08
. Share your device screen on a meeting
. General improvements and bug fixes
version 5.11.0
posted on 2019-09-23
. MMS (limited to users in North America)
. Fuze Room with Voice Calling on tablet
. External USB camera support in meetings (select cameras)
. Addressed chat history jumping inside a conversation
. Fixed call ringing issue when cellular calling setup is skipped
. Continued Android 10 support
version 5.10.0
posted on 2019-08-19
. Schedule 'Quiet Mode' to suppress calls and notifications outside working hours
. 9-1-1 dialing on tablets (requires emergency dialing admin setup by location)
. Occasionally we may ask you to rate us on the App Store
. Support for notification-style ringing on the upcoming Android Q
version 5.9.1
posted on 2019-07-22
. Fixed issue with country code selection during onboarding
. Restored the call button on the dialpad after visiting the settings page
version 5.8.0
posted on 2019-06-03
. Text formatting help guide and quick actions
. Launch meeting in a room from Fuze Mobile
. Option to join a meeting without audio
. Samsung DeX support on tablets
. Fixed meeting display issues in landscape mode
version 4.2.0
posted on 2016-12-20
• Ad hoc conferencing: you can now conference with multiple participants. Start a conference with one caller, and add / merge / drop more callers as needed.,• HIPAA compliance: this version of the app can be used by customers with a requirement for HIPAA.,• Bug fixes and other improvements.,Find the full release notes at https://enable.fuze.com